Frequently Asked Questions
Contact
General Questions
Registration and Promotional/Special Offer Codes
Foreign Currency Issues
Delivery
Will-Call
Problems
Contact
  • How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend calling us at 1-800-594-TIXX (8499) or emailing customerservice@ticketstoday.com. Our phone hours are Monday to Friday, 9:00 AM to 9:00 PM Eastern Time. If you choose to email us, one of our Customer Service Representatives will respond to your email in the timeliest manner possible.
Registration and Promotional/Special Offer Codes
  • What can I do if I'm getting an error when trying to access the page?
    • Try refreshing your browser.
    • Close the browser and open a new one.
    • Use a different Internet browser.
  • Why doesn't my Promo Code work? There are 2 main reasons why your Promotional/Special Offer Code would not work. The first reason is that your code is not valid. Please check to make sure you are entering your code properly. The second reason is that the inventory available at the special price has been exhausted. However, some inventory currently held in online baskets, may be returned to the system. So you may want to check back to see if any inventory is available at the special price at a later time, or you may want to move forward with purchasing regularly priced tickets.
Foreign Currency Issues
  • What happens if I purchase tickets in a currency different from my local currency? Tickets will be sold in the currency listed for the event. Credit cards companies typically convert foreign currency sales on a daily basis at the current market exchange ratio. Check your credit card company's user agreement for their foreign currency exchange policy.
  • Why is the amount on my credit card statement different from the purchase price of the tickets on my confirmation? If your credit card currency is different from that in which the event is sold, your credit card company will convert the order total to the home currency of your credit card.
Delivery
  • When can I expect my tickets to be delivered? We typically ship tickets no later than 2 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at customerservice@ticketstoday.com . On the day your tickets ship out, you will receive email notification with your tracking number and specific delivery date.
  • Can my tickets be sent through the regular mailing service? Depending on the event and its location, Ticketstoday LLC will offer as many shipping methods as possible.
  • What if nobody is there to receive the package? Because we ship valuable packages and wish to ensure successful delivery of those packages to you, please make sure to give us a shipping address where you can be found during daytime hours. Many customers have tickets shipped to their business address for this reason. If the package is undeliverable, your tickets will be returned to us, at which point we will resend them for an additional shipping fee.
  • How can I track my package? If tracking is available through your chosen shipping method, we will send you an email with the tracking number and a link to your carrier's website when your tickets are shipped.
  • What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email customerservice@ticketstoday.com to request an address change.
  • Where should I send my tickets? We recommend sending your tickets to your place of business if you work during the day. Please remember that UPS cannot deliver to P.O. boxes. Our carrier guarantees delivery to a business by 4:30 P.M. and to a residence by 7:00 P.M, so please keep this information in mind when choosing your shipping address.
  • Why do we offer 2-Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use services that allow both the customer and the company to track the package until it is in your hands. If you choose one of these options, we will email your tracking number, a link to the carrier's website and specific delivery date when your tickets are shipped.
Will Call
  • What documents will I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification, the credit card that the tickets were purchased with, and a printout of the confirmation email.
  • When can I pick up my tickets? Tickets will be available to pick up on the day of the event.
  • Can somebody else pick up my tickets at Will Call? No. Will Call tickets must be picked up by the person whose name is used to place the order.
  • What if the credit card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID to claim your tickets at Will Call. If you are unable to bring the actual credit card used to purchase the tickets, you may use the last 4 digits of the card to reference your order.
  • Can I change the pick-up name on my Will Call order? In cases of emergency that require someone else picking up your tickets at Will Call, you must contact our Customer Service Department at customerservice@ticketstoday.com at least one week prior to the show date. The person picking up tickets must have the original email confirmation for the ticket order and the credit card used to purchase the tickets to gain admittance.
Problems
  • My tickets have not arrived yet. Where are they? By our standard delivery procedure, we send your tickets out approximately two weeks before the event. If you have not received your tickets one week prior to the event date, please contact our Customer Service department at customerservice@ticketstoday.com and we will resolve this matter for you.
  • How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
  • What happens if the event is canceled or rescheduled? If the event is canceled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information becomes available. We will send this email notification to the address you provided in the ordering process (you must provide a valid email address with your order). Before traveling to the show, please confirm the event with the venue. If the show is canceled, you will receive a full refund for the face value of the ticket(s).
  • Why won't my order process? The most common error occurs when entering credit card billing information that doesn't match what the bank or credit card issuer has on file. Other causes may be insufficient funds, bad security code (CVN), fraud suspicion, use of an anonymous proxy, or other restrictions placed on these sales. Be sure to double check this information before attempting your transaction again. You may need to use a different credit card. If you still unable to place your order, please copy the error you are experiencing and email it to customerservice@ticketstoday.com.
  • What if I have moved since placing my order? Because we send your ticket order out approximately two weeks prior to the event, you must contact us before then in order to have your delivery address changed. If you contact us after your package has left our facility, we can re-route the package for an additional fee that will be charged to your account.
  • What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them.
  • What level encryption does our Web ticketing support? We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, you'll need to upgrade your browser (most allow you to upgrade for free).
  • In what time zone are the event times displayed? All times are displayes in the local time zone of the event location.
General Questions
  • What is the difference between order and confirmation numbers? Your order number and confirmation number are the same. There is no difference whatsoever.
  • Can I add more tickets to my order? No. All orders are final. If you need to buy more tickets, you will have to place a separate order.
  • What forms of payment do you accept? We accept Visa, MasterCard, Discover, and American Express.
  • What items am I allowed to bring to the event?
    ALLOWED ITEMS
    • Costumes
    • Masks
    • Earplugs
    • Reusable (either battery-powered or rechargeable) light-up toys
    • Face paint
    • Hula hoops
    • Non-professional digital and film cameras, including cellphone cameras
    • Small backpacks and bags (12” x 12” x 16”)
    • Reasonable amount of inflatable toys
    • One (1) factory-sealed plastic bottle of water 20oz or less (caps must be removed by security at entrances prior to patrons entering the venue)
    • Sealed: cigarette packages, tampons, packs of gum, and chapstick/lip gloss
    • Lighters
    • Camelbak-style water bladder systems subject to specific conditions (please see "Special Note" section below)
    • Prescription and OTC medications subject to specific conditions (please see "Special Note" section below)
    • Guide dogs for people with disabilities and other service animals with current rabies certification

    Special Note About CamelBak-style Water Bladder Systems
    Although CamelBak-style water bladder systems are allowed empty into the venue, the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. Additionally CamelBak-style bladder carriers must have no more than 2 main compartments and 1 small compartment. Any CamelBak-style water bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection, and any CamelBak-style bladder carriers larger than the permitted size will not be allowed into the venue.

    Special Note About Prescription and OTC Medications
    Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have a government-issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Further, if a patron has mixed multiple pills in a single prescription container or if a person is attempting to enter with prescription pills in a non-prescription container, medical representatives should be involved to make the final determination about whether or not such pills are to be allowed in the venue. Over-the-counter medications are allowed in provided that they are new and the original, factory- sealed container.
  • What items am I NOT allowed to bring to the event?
    PROHIBITED ITEMS
    • Any professional cameras, any video, and/or any audio equipment
    • Any item that can be used as a weapon
    • Fireworks, pyrotechnics, or any other kind of explosive
    • Flammable products or materials and sprays
    • Illegal substances
    • Pets (except service animals)
    • Glass in any form
    • Outside alcohol
    • Illegal substances (including marijuana)
    • Unsealed: cigarette packages, tampons, packs of gum, chapstick/lip gloss
    • Electronic or vapor cigarettes
    • Flammable products or materials and sprays
    • Drug paraphernalia
    • Vitamins
    • Totems
    • Instruments
    • Large bags or backpacks
    • Water guns, water balloons, and/or any other kind of water projectile
    • Glowsticks (please see "Special Note" section below)
    • Focus light beam devices of any kind, including laser pointers (please see "Special Note" section below)
    • Pets
    • Gas masks and tactical clothing
    • Flyers and stickers
    • Marker pens and spray paint
    • Stuffed animals or dolls
    • Tripods, monopods, and selfie-sticks
    • Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods

    Special Note About Glowsticks
    Glowsticks of any type are not allowed for this event – “glowsticks” are defined as non-battery- powered, chemically-activated, disposable, light-emitting devices; battery-powered glow toys are not considered “glowsticks”. Expect for patrons to bring a large amount of glowsticks and that a heavy volume will need to be disposed of during patron searches – the venue should have a sufficient number of trash containers and should plan on emptying such containers frequently during the entry process.

    Special Note About Focus Light Beam Devices
    Focus light beam devices of any kind, including laser pointers, are not allowed into BN events. The BN Tour requires that security inside the venue be diligent in addressing laser pointers that may make it through the searches. As allowed by local laws, it is requested that security remove or render useless the any laser pointer devices that make it into the venue; should local law prevent the confiscation of batteries and/or laser pointers themselves, it shall be at the sole discretion of security personnel, in accordance with typical venue policies, as to how laser pointers are addressed.